Warranty Policy
Effective from 1st September 12-Month hardware warranty on refurbished products.
Orders placed before 1 September 2025 remain covered under the original 6-Month Warranty
What is covered?
This warranty on Refurbished products includes all hardware components except battery. Does not include accidental damage or loss.
In case of a defect or an issue
- Repair the product at no charge, using new or refurbished replacement parts.
- Exchange the product with a product.
- Refund the purchase price of the product
EXCLUSIONS AND LIMITATIONS
The following items and situations are not covered under this warranty:
Software Issues
- Operating systems and applications: Software problems, crashes, or corruption are not covered
- Data recovery: We cannot recover or reinstall your personal files, programs, or system software
- Software licensing: Replacement or transfer of software licenses is not included
Battery and Normal Wear
- Battery degradation: Natural decrease in battery capacity over time is expected and not covered
- Cosmetic wear: Normal scratches, scuffs, or discoloration from regular use
Damage from Misuse
- Accidental damage: Drops, spills, impact damage, or similar incidents
- Abuse or misuse: Damage from improper handling, modification, or use beyond specifications
- Unauthorized repairs: Damage caused by repairs or modifications performed by non-authorized technicians
- Environmental damage: Water damage, extreme temperatures, or exposure to harmful substances
Data and Information
- Data loss: UN Tech is not responsible for any loss of personal files, photos, documents, or other data
- Business interruption: We are not liable for any business losses or downtime caused by product issues
Important: Always backup your data before sending a product for warranty service, as repairs may result in data loss.
Claim Warranty
To claim warranty or get support, please visit our contact page:
The Australian Consumer Law & Your Rights
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called 'Consumer Guarantees'.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.