Starting September 1st, every refurbished product you purchase from UN Tech comes with comprehensive 12-month hardware protection.
Why We Made This Change
Our customers have consistently told us that our refurbished products exceed their expectations for quality and reliability. The data backs this up too, our return rates are exceptionally low, and customer satisfaction continues to climb. This gave us the confidence to extend our warranty coverage significantly.
What's Covered Under Your Warranty
Your 12-month warranty includes:
- All hardware components (excluding battery degradation)
- Free repairs using genuine or refurbished replacement parts
- Product exchange when repair isn't feasible
- Full refund if we can't resolve the issue
We've also made our warranty terms clearer and more customer-friendly, with detailed explanations of what's covered and what isn't.
Making a Warranty Claim
We've also streamlined our warranty claim process. Simply visit our contact page to get started. Our support team will guide you through the process and ensure quick resolution of any issues.
Your Rights Under Australian Consumer Law
Remember, this warranty works alongside your existing rights under Australian Consumer Law. You're still entitled to remedies for major failures and compensation for reasonably foreseeable loss or damage, regardless of warranty periods.
Moving Forward
This warranty extension applies to all purchases made from September 1st onwards. If you purchased a refurbished product before this date, your original 6-month warranty terms still apply, and we'll continue to honor them fully.
We're constantly looking for ways to improve our service and give you more value. This warranty extension is just one example of our ongoing commitment to customer satisfaction and product quality.